Policies

 Change of Address:
Please provide the front desk if you have any changes to your address or phone numbers.

Appointments:
Please notify receptionist at time of booking if visit is WCB or ICBC related. The allotted time for a routine visit is 10 minutes and up to 30 minutes for other appointment types.Please present your most urgent concern first. The Dr may require you to book a follow up appointment for other concerns.
Please call immediately if you cannot make your scheduled appointment time so that other patients can be booked in that time slot.

NO-SHOW Appointment- We understand that situations occur and take this into consideration. We will mail out a missed appointment letter outlining our policy and if a second visit is missed you  will be billed.

Advanced Access:
We reserve emergency same day appointment spots for each physician. If you need to be seen same day for an urgent issue call our office after 8:00 am and we will try to accommodate you.

Results:
We do not provide results over the phone; please book an appointment with your physician to review ( patients can also register for “My Health Portal” at the lab or hospital).

Prescription Refills:
You must make an appointment with your physician for medication refills. At present this can be done via telehealth and prescriptions will be faxed to your pharmacy.

Uninsured Services:
Drivers Medical – $75
Kenalog Injection – $15
Disability Tax Credit – $50
Insurance Forms – vary in price $35- $150 (Please read form carefully to see if patient is responsible for costs)

We accept Visa , MasterCard and Debit for Uninsured services